Getting Started with mymobility
®
Based on your surgeon’s protocol, you may receive
content through the mymobility app regarding
education, exercises, surveys, communications
and statistics.
Education
The mymobility app will deliver educational material
specific to your procedure at the appropriate time in
your surgical preparation and recovery process.
Exercises
Your surgeon will assign video guided exercises
for you to conveniently complete. mymobility will
monitor your progress performing these exercises,
allowing your surgeon and care team to intervene
remotely, changing your activity plan if needed.
Surveys
Throughout your surgical journey, mymobility
will ask you a series of survey questions. These
questions help your surgeon and care team to
gauge the improvement in your recovery at
varying intervals following your surgery.
Communication
Encrypted video, picture and text messaging
between you, your surgeon and care team aims
to create a more connected experience.
Statistics
If you have an Apple Watch, information about
your activity levels, steps, stand hours, floors climbed,
and heart rate can be collected. If you are an Android
user, or an iPhone user without an Apple Watch, your
phone can collect your steps if you carry it on you
during your daily activities.
24/7 Support
For technical questions, please contact the
mymobility support team:
https://support.zbmymobilitysolutions.com
support@zbmymobilitysolutions.com
1-844-799-8208
STEP TWO: DOWNLOAD
Before downloading the app you will want to
ensure that your iPhone is up to date. To check
if your phone is up to date:
1. Tap the Settings Icon
2. Tap General
3. Tap Software Update
If a newer version of iOS is available, tap
“Download and Install”. Once completed,
you can download ZB mymobility from the App
Store.
STEP THREE: INITIAL SIGN IN
When you open the app for the first time,
select “activate account”. Sign in using your date
of birth and mobile phone number provided to the
Care Team Member. Once you have signed in, you
will receive a text message with a temporary code.
This code will let you access the mymobility app.
In the future you will be able to use both
Touch ID and/or Face ID.
iPhone
®
Set Up Instructions
STEP FOUR: READY TO BEGIN
After you activate your account, you will be sent a
third email with a fulfillment link to order an Apple
Watch. If you do not see it in your inbox, please
check your spam or junk folders.
STEP SIX: SIGN IN
Sign in to the mymobility app on your phone and
open the app on your watch, if applicable.
STEP FIVE: PAIRING APPLE WATCH (OPTIONAL)
If you have your own Apple Watch, you can pair it
with your iPhone for use with the mymobility app.
Before pairing, perform all system updates
for your watch. To check if your Apple Watch is up
to date:
1. Open the Apple Watch app on your iPhone
2. Tap the My Watch tab
3. Tap General
4. Tap Software Update
Download the update if needed.
STEP ONE: TEXT MESSAGE ACTIVATION
You will receive a text message to the mobile
phone number provided to the Care Team Member
who enrolled you in mymobility.
In the text message, there will be a link to the
app store. When you click on the link, you will be
directed to the App Store with instructions on how
to download the mymobility app.
xxxx
xxxx
xxxx
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STEP TWO: DOWNLOAD
Before downloading the app you will want to
ensure that your Android is up to date. To check
if your phone is up to date:
1. Tap the Settings Icon
2. Scroll down until you reach the System Menu
3. Tap on System Updates
4. Tap on Check for Updates
If a newer version of Android is available, download
and install the update. Once completed, you can
download ZB mymobility from the Google Play
Store.
Android
™
Set Up Instructions
STEP FOUR: READY TO BEGIN
You are ready to begin your journey using
the mymobility app.
STEP FIVE: SIGN IN
Sign in to the mymobility app on your phone.
This material is intended for patients using the Zimmer Biomet mymobility application.
Apple, Apple Watch, iPhone, App Store, Touch ID and Face ID are trademarks of Apple,
Inc., registered in the U.S. and other countries. Android, Google Fit and Google Play are
trademarks of Google LLC. ©2020 Zimmer Biomet. For support pairing and updating
your devices, reference your ‘On-boarding Guide’.
2514.5-GLBL-en-REV0620
STEP SIX: USING GOOGLE FIT
Download the Google Fit app from the Google
Play Store.
After signing in, the mymobility app will assist
you in linking Google Fit to your mymobility app.
Please activate your mymobility
account no later than
at
STEP THREE: INITIAL SIGN IN
When you open the app for the first time,
select “activate account”. Sign in using your date
of birth and mobile phone number provided to the
Care Team Member. Once you have signed in, you
will receive a text message with a temporary code.
This code will let you access the mymobility app.
STEP ONE: TEXT MESSAGE ACTIVATION
You will receive a text message to the mobile
phone number provided to the Care Team Member
who enrolled you in mymobility.
In the text message, there will be a link to the
Google Play Store. When you click on the link, you
will be directed to Google Play with instructions on
how to download the mymobility app.
xxxx
xxxx
xxxx
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