Download the Transact eAccounts app to get started.
Works with iPhone, Apple Watch, and Android phones.
Your NMSU ID
Card is now
on your phone!
MOBILE CREDENTIALS FAQS
Add your Mobile ID
Card to Apple Wallet
or Google Pay and
use it all around campus.
Page 1 | 10
NEW MEXICO STATE UNIVERSITY
MOBILE AGGIE ID
YOUR MOBILE ID ......................................................................................................................................... 2
Your Aggie ID Card…now on your phone! ................................................................................................ 2
Hardware Requirements ............................................................................................................................ 2
Getting Started ........................................................................................................................................... 2
First Aggie ID Card
Photo Submission/Prep ............................................................................................................................. 2
Set-up for Apple Users............................................................................................................................... 2
Setting Up Mobile ID on iPhone or Apple Watch ................................................................................... 2
Using Mobile ID on Your Apple Device ................................................................................................. 3
Set-up for Android Users ............................................................................................................................ 4
Setting Up Mobile ID on Android ........................................................................................................... 4
Using Mobile ID on Android ................................................................................................................... 4
Using Your Mobile ID Around Campus………………………..………………….……. ................................ 5
Frequently Asked Questions ...................................................................................................................... 5
Accessing Your Account ....................................................................................................................... 6
Setting Up Your Device......................................................................................................................... 6
Managing Your Account ....................................................................................................................... 6
Securing Your Account ......................................................................................................................... 8
Using Your Mobile ID .......................................................................................................................... 11
APPENDIX ................................................................................................................................................... 12
eAccount Mobile App Features......................................................................................................... 12
Page 2 | 10
AGGIE ID
Your Aggie ID Card…now on your iPhone, Apple Watch and Android phones!
The new Aggie Mobile ID is available to all enrolled students and current employees. Tap your iPhone,
Apple Watch or Android phone at readers across campus to conveniently access your Aggie ID.
Mobile ID Requirements
iPhone
iPhone SE, iPhone 6s or later
iOS 12 or later
Apple Watch
Apple Watch Series 1 or later
Watch OS 5 or later
Apple ID
Signed into iCloud. If two devices are used, both must be signed into same
iCloud account.
Android Phone
Version 6.0 or later; NFC enabled device capable of supporting Google Pay
or Samsung Pay.
eAccounts Mobile App
Loaded from Apple App Store or Google Play stores by searching Transact
eAccounts
Getting Started
Minimal set up is required to use your Mobile ID.
Most users can begin using their Aggie ID on their phone in minutes.
An approved photo is required.
STEP 1 - Photo Submission/Preparation (If you previously submitted a photo for an Aggie ID, please proceed
to Step 2a or Step 2b)
1. STEP 1 - Photo Submission/Preparation (If you previously submitted a photo for an Aggie ID, please proceed
to Step 2a or Step 2b)f you haven’t done so already, set up your myNMSU Username and Password at
https://myaccount.nmsu.edu/activation and multi-factor authentication at https://infosec.nmsu.edu/2fa/
2. Once you have received your myNMSU Username and Password, please submit your photo to be displayed on
your Aggie ID:
a) Upload a photo for your Mobile Aggie ID:
https://idcard.nmsu.edu/how-to-submit-your-photo-for-your-nmsu-id/
b) The photo will generally be approved within two business days.
STEP 2a - Set-up for iPhone and Apple Watch Users
Setting Up Mobile ID on iPhone or Apple Watch
1. Download the Transact eAccounts Mobile app from the App Store to your phone.
2. Open Transact eAccounts. Click through the startup screens and tap Get Started.
3. Search for <Institution name> and click through to the Aggie ID login screen.
4. Enter your myNMSU Username and Password to authenticate your device. If you have not set up
your myNMSU Username and Password, please see ‘Photo Submission/Preparation’ above.
5. Once you have successfully authenticated in eAccounts, click the Add to Apple Wallet button to add
your Aggie ID to Apple Wallet. You can add your student ID to one iPhone and one Apple Watch.
a) Click iPhone and continue through the prompts (Next, Agree to Terms & Conditions).
b) When the process is complete, the app will send a notification to verify your Aggie ID
Mobile ID has been added to Wallet.
c) Tap Done in the upper right corner to return to the Home screen of the app.
d) You can now add your Apple Watch using the same process.
Page 3 | 10
NOTE: Adding Your Mobile ID to Apple Wallet on a Second Device
1. Repeat steps 1-5 to login to the Transact eAccounts Mobile App.
2. Ensure your second device is signed into the same iCloud account as the first device.
3. From the Campus ID screen in Transact eAccounts, tap the in the upper right corner of your
Transact Mobile Credential display.
4. Tap Add or Remove Campus ID from Wallet.
5. Choose your second device to add your Transact Mobile Credential.
6. On the Add Card to Wallet screen, tap Next in the upper right corner.
7. Follow the onscreen instructions to complete adding your card.
STEP 3a - Using Mobile ID on Your iPhone
Your iPhone or Apple Watch must be turned on, but it does not have to be connected to a network. For
iPhones 6S, iPhone 6S Plus and later, Express Mode allows you to use your Aggie ID without unlocking the
device with a passcode, Touch ID, or Face ID. Just tap your device against the reader to recognize your
Aggie ID. On iPhone XS, XS Max, and XR Express Mode with power reserve is available for up to five
hours after the device’s battery needs to be charged.
• To display your Aggie ID Mobile ID, open Apple Wallet and select your Aggie ID from your saved
cards.
• To add funds to your accounts in the Transact eAccounts app, first save a payment method at the
Transact eAccounts website at https://idcard.nmsu.edu/eaccount/
o Make a deposit via your desktop or mobile browser.
o After completing the deposit, there will be an option to save your credit card information.
o Once you have added the card information on the Transact eAccounts website, that card
will be available in the Transact eAccounts app for future deposits. If you have already
used Transact eAccounts to access your Mobile ID, you will need to sign out and back in to
update the saved payment information.
NOTE: Contact information for the Aggie ID Office is also available from the Aggie ID menu in the Apple
Wallet.
STEP 2b - Set-up for Android Users
Setting Up Mobile ID on Android
1. Enable NFC on your phone in your Settings menu. NFC settings can be found in different areas of
the Settings menu, depending on your device. A common location is Connected
Devices>Connection Settings. (If not found there, use the Search option on the top right to double
check.)
2. Toggle the NFC setting to On.
3. Open Google Pay and make sure it is enabled as the default payment application. If the app
prompts you to add a credit card, you can bypass that screen and return to the Google Pay home
screen.
4. Download the Transact eAccounts Mobile app from the Google Play Store to your phone.
5. Open Transact eAccounts, click through the startup screens and tap Get Started.
6. Search for NMSU and click through to the Aggie ID login screen.
7. Enter your myNMSU Username and Password to authenticate your device. If you have not set up
your myNMSU Username and Password, please see ‘Photo Submission/Preparation’ above.
8. Once you have successfully authenticated in eAccounts, click the Add to Google Pay button to add
your Aggie ID to Google Pay.
a) Continue through the prompts (Next, Accept the <Institution name> Terms & Conditions).
b) Next, Accept the Google Pay Terms of Service.
c) The next screen will confirm that the ID has been added to Google Pay.
Page 4 | 10
STEP 3b - Using Mobile ID on Android
• You do not need to unlock your phone, but the screen must be awake to use your Aggie ID. Tap the
power button to wake the screen and tap your phone against the reader. Note, the antenna location
may vary by device, although it is often in the middle of the phone. As a result, you may have to
adjust the orientation of your phone against the reader to have your mobile credential recognized.
• To display your Aggie ID, open the Transact eAccounts app and select the View in Google Pay
icon.
• To add funds to your accounts in the Transact eAccounts app, first save a payment method at the
Transact eAccounts website: https://idcard.nmsu.edu/eaccount/.
o Make a deposit via your desktop or mobile browser.
o After completing the deposit, there will be an option to save your credit card information.
o Once you have added the card information on the Transact eAccounts website, that card
will be available in the Transact eAccounts app for future deposits. If you have already
used Transact eAccounts to access your Mobile ID, you will need to sign out and back in to
update the saved payment information.
Contact information for the Aggie ID Office is also available from the Aggie ID menu in Google Pay.
Using Your Mobile ID Around Campus
Where can I use my Mobile Aggie ID?
• Door Access (Undergraduate student spaces)
• Laundry
• Libraries
• Dining Hall
• Bookstore
• Frenger Food Court
• Activity Center
Page 5 | 10
FREQUENTLY ASKED QUESTIONS
I am not having success adding my Mobile Aggie ID to my device. Who can help me?
o Contact the Aggie ID Office at: 575-646-2306 or [email protected]
How do I change or recover my school login password?
o Instructions can be found at https://help.nmsu.edu/.
How do I activate and install the multi-factor authentication?
o Instructions can be found at https://help.nmsu.edu/.
Can I still use my physical Aggie ID once I have created my Mobile ID?
o No, your physical Aggie ID will cease to function after you have added your Mobile Aggie ID to
your device. Remember, the Mobile ID is a privilege and benefit of being part of the NMSU
community. Anyone found to be misusing their physical card or Mobile ID will be subject to the
applicable Code of Conduct or HR policies regarding fraud and/or misconduct.
Accessing Your Account
Why can’t I double-tap the side button with my phone locked to see my balances in Apple Pay?
o When using Express Mode (iPhone 6s or later), your Aggie ID will not be displayed with other cards
in Apple Wallet for security reasons.
Can I use Mobile ID if my phone’s battery is dead?
o If you have any of the iPhone XS, XS Max or XR models, yes. Express Mode with power reserve is
available for up to five hours when your phone needs to be charged. (For more details, see
https://support.apple.com/en-us/HT208965.) Android phones and other iPhone models (iPhone 8
and earlier) do not offer this feature.
Setting Up Your Device
How do I check my iPhone device version?
1. On your device, go to Settings>General>Software Updates.
2. If your device is running iOS 12.2 or later, you’re ready to use the Mobile ID.
3. If not, tap Download>Install. You may need to enter your passcode to start the update.
4. Once the download is complete, follow the instructions on your phone to finish upgrading to
the latest version of iOS.
How do I check my Apple Watch device and/or software version?
1. The Series # for your Apple Watch can be found on the back of the Watch.
a. Note: The Series 0 Watch is not eligible for this program.
2. Instructions for verifying and/or updating your Apple Watch software version can be found at
https://support.apple.com/en-us/HT204641.
What if I have questions about my Apple ID or iCloud?
o Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud.
Page 10 | 10
APPENDIX
Transact eAccounts Mobile App Features
1. Stored Value Account Deposits
a. Saved Payment: eAccounts mobile app deposit requires a Saved Payment option be
created in advance.
i. From the eAccounts home page, Login using your Student login account
credentials and multi-function authentication code.
ii. Click the +Add Money link under the stored value account display toward the upper
left of the screen.
iii. After completing a deposit transaction, the Saved Payment option will be available
on the Receipt for Account Deposit page.
1. Check Save this payment method for future use and type in an alias name
for this payment card option.
2. You may also check Set as default for future deposit transactions.
iv. Click the Save button.
v. Under Profile along the top bar is Saved Payment Methods where you can review
and delete your saved payment(s).
vi. You will now be able to access the eAccounts Mobile App deposit option.
b. eAccounts Mobile App Deposit
i. Open the eAccounts Mobile App on your phone.
ii. Tap Continue to Sign In and login with your student login account credentials.
iii. Approve the multi-factor authentication request. (See FAQ for more information.)
iv. You can now view your account balances and meal plans.
v. Tap the Accounts section for stored value account options.
vi. Tap Add Money in the top right corner.
vii. Enter the deposit amount, tap Next, and then choose your payment method.
viii. Review the deposit and tap Submit Deposit at the bottom.
ix. You will see verification that the deposit was successful and the account balance
will update.
x. Funds are immediately available.
2. Meal Plans
a. Purchased Meal Plan information is displayed on the eAccounts Mobile App.
i. Open the eAccounts Mobile App on your phone.
ii. Tap Continue to Sign In and login with your student login account credentials.
iii. Approve the multi-factor authentication request. (See FAQ for more information.)
iv. You can now view your account balances and meal plans.
v. You will see your assigned Meal Plans and the status of the plan.
vi. Tap on a listed plan for additional information including usage.
3. Additional Features
a. After logging in, tap in the upper right corner on the home page for Account Settings.
i. We recommend you always sign out of eAccounts by tapping Sign Out.
ii. You can verify Saved Payment method(s) but cannot add or delete payment
methods from the mobile app. (See instructions above to add or delete payments.)
iii. Add another site from the list should you have access to eAccounts through
enrollment at another school.